Your Realtor's Candor and Cooperation [Critical]

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by Osman Parvez

This morning, I planned to see a commercial property.    I cancelled my appointment with an investor because the listing agent is not responding to phone calls or emails.    The property remains "available" on the MLS but for all intents and purposes, it's now tainted by the listing agent's lack of professionalism.  
Attitude, professionalism, and approach to negotiation matter.    It's an infrequent topic for discussion and leads me to believe that most buyers and sellers are not fully aware of the impact it can have on the transaction.   Choose your realtor carefully.    

Seriously, how did you fix it?

It's not just real estate.   I was on a motorcycle forum the other day, browsing through classifieds, and I came across a situation where a seller was ignoring questions from potential buyers.   The buyers wanted to know how the seller had repaired a problem with the bike.   After the same question had been posted several times and left unanswered, it prompted a discouraged buyer to write the following:   

"I like these bikes a lot and have always wanted one, having just today sold my '06 Dakar. But when one is dealing long distance, the candor and cooperation of a seller is a critical condition precedent to expending any resource in checking out the bike.

Too bad, cuz this looks like a nice one." - Halmc

I've run into the same situation in real estate far too often.  When a seller is less than fully cooperative or tries to hide something, it creates distrust and risks killing the deal.     Buyers get the feeling that something is fishy.   Suddenly, other options look more attractive.    They start to get cold feet.  

I'm an analytical, scientific type of person but when it comes to real estate, fuzzy ideas like energy and atmosphere matter.    The fact is that if it doesn't feel good, many potential buyers will walk away.   The attitude of the seller's agent in negotiation, furnishing due diligence documents, and answering questions about the property is critical.    And seriously, is it really that hard to answer a phone call or respond to an email?     Professionalism matters.

Here's the post if you want to follow along (you'll need to register).   The bike is a desirable model, the price is right, but as of January 9th, the bike remains unsold. 

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Please note:  My goal is to provide exceptional service to our clients. The ideas and strategies in this blog post are the opinion of the writer at the time of publication. Careful and complete due diligence is strongly advised before buying or selling real estate or other investments. Consult with your professional advisers before making financial decisions. This article is not intended as legal, tax, or investment advice. Silver Fern Homes will not be held liable for investment choices derived from this article.